Engagement
Branch Network Diagnostic
A time-boxed review of counter flow, staffing patterns, and reporting gaps across a selected set of branches.
Who it is for
Banks preparing a wider dashboard programme who need an honest picture of what the current reports miss.
Result
A diagnostic brief covering counter bottlenecks, uneven regional definitions, and priority metrics for a later dashboard build.
Included
- Visits to an agreed branch sample
- Interview notes with managers and tellers
- Gap map against current MIS packs
- Priority list for the first dashboard wave
Not included
- Full dashboard build
- Staff training programmes
Provider
Field consultants with retail banking operations experience
Process
- Sample design
- Branch visits
- Findings synthesis
- Leadership briefing
Preparation
Share current weekly branch packs and organigrams for the sample region.
Constraints
Access to branch floors must be arranged by the bank’s operations office.